When should I receive my mortgage statement?
Can I pay with a credit/debit card?
Will you accept a payment less than the total amount due?
Do I have a grace period?
What fees and costs are associated with servicing my loan?
What is an escrow account?
When will I receive my Escrow Statement?
What is included on my Escrow Statement?
Why did my escrow payment change (increase or descrease)?
Can I remove my escrow account?
Does Flat Branch Mortgage, Inc. require insurance coverage on my home?
I changed insurance companies. What do I need to do?
When will my homeowners/hazard insurance be paid?
What happens when the insurance carrier bills for additional premiums?
What should I do if I get a notice my insurance is going to be cancelled?
What is the Mortgagee Clause for Flat Branch Mortgage, Inc.?
What should I do if my insurance amount is wrong?
I received a check from my insurance company. What do I do now?
Once I submit the required documentation, how long does it take to receive funds?
I received my Real Estate Tax Notice, what do I need to do?
When will Real Estate Taxes be paid from my escrow account?
What happens if my Real Estate Taxes are paid late?
What should I do if my tax amount is wrong?
When should I receive my 1098, 1099, or Annual Mortgage Statement?
If I do not receive my 1098, 1099, or Annual Mortgage Statement, who should I contact?
How do I submit a Payoff Request?
When will I get my refund from the payoff?
What should I do if my military status changes?
I need to change the contact information on my account, how do I do this?
I need to give authorization for my spouse to discuss my loan with Flat Branch Mortgage, Inc., what do I need to submit?
What if there is an error or I want to dispute information on my account?